Frequently Asked Questions

Private cremation includes your pet's ashes being returned. With communal cremation, pets are cremated together and ashes are not returned. We can explain what each service includes.

Our sister company, Caring Pathways, provides veterinary care at home. Ask about the vet visit and cremation separately so you know what is included in each.

Yes, this can be arranged at our Berthoud location. If you would like to be present, contact us to plan the visit and discuss any extra cost.

Cremation is a way to care for a pet who has passed away. It uses heat, and your pet's ashes can be returned if your chosen service includes this.

Private usually means your pet is cremated alone. Partitioned means pets are cremated at the same time but kept apart by dividers. Both may include returning ashes. Communal means pets are cremated together and ashes are not returned. Names vary, so we can help you understand your choices.

We're sorry for your loss. Call your provider for help with pickup or bringing your pet in. If you are unsure whether your pet has passed away, call a vet right away.

We can help you understand the full cost before you decide. Ask what your chosen service includes, such as pickup, an urn, keepsakes, and returning your pet's ashes.

We know waiting can be difficult. Timing depends on the service and location. The team caring for your pet can tell you when to expect their ashes and how you'll be notified.

A paw print or a small clipping of fur can be a way to remember your pet. Ask before cremation or aquamation so the team can explain what is available and any cost.

Yes. When you're ready, you can talk with your vet and care provider about your wishes. They can help you choose a service, discuss keepsakes, and record your plans.